Política de envío

Thank you for choosing to shop with us at Kiki & Kelli. We want to ensure a transparent and hassle-free shipping experience for all our customers. Please review our shipping policy carefully before making a purchase.

1. Shipping Costs: Products will be shipped within 1-4 business days. Delivery time will vary based on location. The buyer is responsible for all shipping costs associated with their order. Shipping charges will be calculated and displayed at the checkout based on the destination, weight, and dimensions of the items in your cart. These costs will be clearly indicated before you finalize your purchase.

2. Shipping Methods: We utilize reputable shipping carriers to ensure the safe and timely delivery of your order. The available shipping methods will be displayed at checkout, and you can choose the option that best suits your needs.

3. International Shipping: For customers outside the United States, please note that all shipping costs, duties, taxes, and fees related to customs clearance are the sole responsibility of the buyer. These charges are included in the checkout. It is essential to familiarize yourself with your country's import regulations and consider any potential additional charges before placing an order.

4. Shipping Delays: While we strive to ensure prompt delivery, please note that shipping times may vary depending on factors such as the shipping method chosen, customs clearance processes, and unforeseen circumstances. We will provide you with a tracking number so you can monitor the progress of your shipment.

5. Incorrect Shipping Information: It is the buyer's responsibility to provide accurate and complete shipping information. Please double-check the shipping address you provide during checkout to avoid any delivery issues. If you enter the wrong address please contact us within 12 hours. We cannot be held responsible for packages that are undeliverable or returned due to incorrect or insufficient addresses provided by the buyer.

6. Lost or Damaged Packages: We take great care in packaging and securing your items for shipment. However, once the package leaves our facility, we cannot be held liable for any loss, theft, or damage that may occur during transit. In the event of a lost or damaged package, please contact the shipping carrier directly to initiate a claim.

Please feel free to reach out to our customer support team if you have any questions or require further assistance regarding our shipping policy. We are here to help.

Thank you for your understanding and cooperation.

Kiki & Kelli Team